[Resolved]  Samsung India — ref complaint no. [protected]

Address:

122017

Respected sir,

I am going through extreme humiliation by your service center network people here. The case is as follows:
I bought one refrigerator of samsung back in 2012 – now its compressor is not functional anymore and i logged a complaint with your customer case (# ref complaint no. [protected]). Since it is being so long since i bought this item, i have misplaced by purchase bill. I mentioned this to the customer care representative and they mentioned that the bill is not required in this case and your complaint will be handled without it. As there are other ways to verify if the warranty is still there or not (In my case the warranty is still valid, which they have checked in the system).

Now, your service center people are acting like goons and telling me that they will not fix the problem at any cost till i can show the bill to them. On the other hand your customer care people assuring me that this is not required and no need for the bill.

Its been 2 days since i am being troubled by service center staff but my problem is still not resolved.
I am worried this type of service network you have where your customer is mishandled like this. I have kids at home and i have no place to keep their milk and food safe since last 2 days.

It’s a shame that i purchased samsung product – and going through all this humiliation by your service center people.
I need your kind intervention in this topic – so that it can be resolved asap.

Looking forward to head from you back asap. Please escalate this issue and get it resolved. I request you please…

Kishan bansal
M: [protected]