[Resolved] Samsung India — Ref:- no [protected]

Shardul Bhasin

from Gurgaon, Haryana

Address:

110009

3rd Reminder,
I, Shardul Bhasin bought an LED from Samsung . The company is good, the set is no doubt good.
However when it was being installed, it was done in a haste and so not done appropriately.
It is not at the right level .But when the installment man was requested he said it cannot be changed now, it can only be done once.
But should he not have redone it so that we find the services of the company also worth appreciation??
Is the customer satisfaction not an important agenda for the company?

Since it's unsatisfactory installation on 26 oct, I have tried contacting many times. But still it has not been rectified.

WHY ?? WHY??
I

Was this information helpful?

No (0)

Yes (0)

Dec 16, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd