Samsung India — refrigerator and service department
We have bought double door refrigerator before years. Since last few months we are facing issue of water leakage, for which we made complaint in customer care by paying visit charges. They were unable to resolve our complaint and every time different engineer visit and give some trouble shooting steps to be followed. Lastly they took it for observation to service center and returned us after at least 10 days. They changed heater of it and charged us pick up drop and heater charges which we paid.in addition our light of freeze was in non working condition and within a week again same problem occurred. Again i launch a complaint. They ask us to keep freeze upward from front by keeping some support (Tiles) in front 2 legs of it. And keep both doors open for 24 hrs. And engineer visited for bulb replacement on chargeable basis and also for issue upfront told that now there is no solution of it as there may be blockage in internal pipe which in concealed under body. And it is not repairable. Water leakage will happen as every 8 hours auto defrost happens and due to blockage of pipe water will not go till evaporation and comes in front.
In addition our freezer has stopped working now and cooling also become slow. Again launch complete before a week and yesterday engineer visited and ask to fill gas for cooling worth approx rs 2500/-.
Your team is unable to resolve our issue and every time we are facing with one and another issue. Financially we cannot afford to but this kind of costly product every 4 years.
I considered that my freeze is now become a cupboard which is useless.
Kindly look into the matter and give us some proper resolution. Or give us some refund amount which we an use in exchange of product as it is basic requirement for summer.
Hope you can take it as a serious note and help us by all means at the earliest.
Kindly find my contact details as below.
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Mar 10, 2018
Samsung India customer support has been notified about the posted complaint.
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002