Samsung India — Refrigerator

Address:	380015
Website:	Contactus.samsung.com

I being a consumer of samsung refrigerator want to register a complaint regrading a fault in a refrigerator and the services provided by samsung service centre

model no-RS21HNTPN
invoice no-S11/527
Date of purchase-30/05/2011

complaint matter

I had bought samsung refrigerator as mentioned above. In the month of january 2016 it stopped working and cooling of the refrigerator was blocked. I has registered a complaint and samsung representatives took the refrigerator, repair the same and sent it back to us

Again after 2 months the same problem occur and cooling had stop, i registered a complaint and the samsung representative from facility centre took the fridge. After one week we were informed that the fridge is not repairable and they were ready pay us 10% of refund on invoice amount.

After several negotiations they agreed to settle for 15% refund on invoice amount. As per income tax act 1961 10% of deprecation is written off every year, considering the warranty period of 10 year deprecation of the fridge for 5 years is not more then 50% of the amount

We requested the ceo help desk and suggestion centre of the company about the company denying to give replacement of the fridge

Considering that the fridge is under warranty period and spare parts being non repairable is not our(consumer s) fault

I requested them for the replacement but still there is no proper responds from samsung even i have called them many times and still there no proper response even they are not ready to replace my fridge