[Resolved] Samsung India — Refrigerator

Vijaysharath

from Dharmapuri, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600099

Sir
I brought samsung refrigerator on 15/01/2015 . When in warranty itself they charged Rs.5661/- and the second time it's repaired claim no [protected] & Rs.2219/- Again now it's repaired I given complaint no [protected] 0n 12.09.2016 they attend Jr technician he said that after getting approval he I'll replace after none contact. Then again I given complaint no [protected] on 10.01.2017 . Now they taken the refrigerator on 18.01.2017 . In your Samsung service team each member saving different issue no synchronisation. Now I need the replacement for this item . Because in 2yrs of time 50% time refrigerator is coming issue one by one . I lost patient. Or i[censored] saying this is your quality of product . Then pls give in samsung letter head that ur product won't for long years. These service partner are very poor response. Am waiting positive reply .

Thanks
Vijaysharath
[protected]

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Feb 24, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd