[Resolved]  Samsung India — Refrigerator

Address:	Chennai, Tamil Nadu, 600021
Website:	www.samsung.com/in

I had bought a Samsung double door refrigerator on 30th March 2016, within 2 months of buying the refrigerator, we started facing Cooling issues with it. So, when we informed the Samsung technical team about it, they sent an engineer to our place who apparently did a thorough inspection of the fridge and concluded that, there was no problem with the fridge and it was functioning fine.Even though we felt that the cooling was not enough. On the first week of January 2017, the cooling in the refrigerator drastically reduced as things began to rot and Ice started to deposit in the air vent of the Refrigerator( REFERENCE NO.[protected] .So, we raised a complaint with Samsung customer helpline and they promised to send an engineer within 24 hours, but that never happened . After complaining everyday for almost a week, they sent an engineer who suggested a part needs to be changed and
It would take 3-5 days for the part to be shipped.Almost 2 weeks passed and yet there was no response from them, after calling up everyday they finally replaced the part and said the problem was solved, But it was just the beginning. The same problem started again within 3 days and even after making numerous calls, numerous emails everyday there was no response from their side at all.I have tried every possible means of contacting them and getting my complaint heard but they don't seem to care at all.We couldn't keep anything in our refrigerator for almost 30 days as everything was getting spoilt. Its almost a month now and still there is no response at all from their side.Everyday i make calls to them and all i hear is 'We'll call back within 24 hours' which never happens. I haven't faced any such issue with any company in my life and this is by far the worst service experience i have ever had.