[Resolved]  Samsung India — Refrigerator

Address:

400067

I purchases a Refrigerator on[protected] from Kohinoor at Kandivali - West, Mumbai - 400 067.
Now on[protected] cooling totally stopped and the same was complained to Samsung Service Centre at Kandivali.
Engineer came, charged around Rs. 575.00 and without giving report, told that the fridge can't be repaired and the company will pay the depreciated amount and I have to return the fridge, without talking of Replacement or Repair.
I called Mr. Pratik on [protected]. He confirmed that He is Area Manager from Samsung and talked very rudely that I am not the first customer having complaint. Either I have to accept Depreciated Value of the Refrigerator or I should do whatever I can. When I asked him what is the fault with my Fridge, he told very calmly that Service Engineer has not reported that and he is unaware of fault but this is the best solution.
While I purchased, it was told that this fridge carries 5 year Guarantee and when time of Repairs or Replacement came, they directly talk like "You have used the Fridge, Now take whatever payment we give you, as we are not in mood of tell you what is the problem."