[Resolved] Samsung India — refrigerator

Sonal Hada

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700027

The samsung company has harassed immensely with regard to giving the compensation reg an irreparable fridge which is within the 5 year warranty. The bill is with us and it has been serviced several times in a span of 4 years or so. The mechanic called debashish refused to gv a written report and advised that a new fridge would be needed. The senior staff/managers too were negligent and habe a couldn't care less attitude. They say one single sticker is missing which was pasted inside refrigerator but bill and all other stickers like back sticker are there. Besides how come they serviced the fridge for tears if it was not their product??? It is a reflection of not wanting to compensate. The consumer protection forum is close at hand for a solution

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Sep 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jul 21, 2017

Updated by Sonal Hada Countless emails and calls hv gone but Samsung does not care for its brand image and is not disbursing the compensation nor is it replying properly to emails sent
The company serms to be interested in greater sales without attending to faulty products like this refrigerator which is irreparable before the 5 year warranty period.How do we know the new products sold will not get dysfunctional before time and how do we know thar Samsung may again in those cases avoid or neglect paying compensation!!!

Verified Support

Jul 22, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd