[Resolved]  Samsung India — refrigerator

Address:

500034

BOYCOTT SAMSUNG PRODUCTS. PATHETIC AND WORST AFTER SERVICE. THUGS ARE DEALING WITH THEIR AFTERSALE SERVICE CENTERS.
We purchased a dual door samsung fridge without checking about service capability of the company. Now we are facing the issues. Within 1 year it stopped functioning and after about 20-30 phone calls they came and told some part burnt out and has to be replaced. They don't have the part locally and hence had to be procured from Haryana. The overall duration for the fridge to be rectified took more than 10 days. Pathetic after sale service and their local engineers are pathetic.
Now again 1 week ago fridge suddenly became dead. Called the customer service and complained. Engineer does not turn even after 48 hrs. You have keep calling customer care repeatedly and everytime have to tell the story again. This time they gave service engineer number [Mr. Sunil]. He never answers phone and again we call call center and then ultimately after 20-30 calls Mr Sunil tells he will come next day morning at 11 am. We do not go to our work and wait for him. Does not turn till 1 pm next day. We are trying on phone and does not answer cell phone also. Again we had to call customer call center. Ultimately he is located and says he can't come today since he is in a meeting.He was so rude and we wanted to give Again we desparately call customer care and they arrange for Emperor "Sunil" arrival. He comes and checks the fridge and says mother board gone and replacement required. Goes off saying he will speak to his boss. Then get a message by Mr. Basha [Anothr Emperor] of Samsung saying the part as to be arranged from Noida and will take 3 days. 3 days over no response, Emperor Basha we tried, ignores our calls, cuts our calls. Again we have approach the call center and these guys know hot to waste time. We were on with them for almost 2 hours holding on. Ultimately next day that is after 6 days, they say ordered wrong part and hence they need to re-order again taking another extra 5 days. Our frustrated reached a threshold, we called call center people to give higher authority phone numbers, which they bluntly refused saying they will not give. They are asking us to write to customer care via mail. Ultimately some guy Mr. Sunder from chennai called and like parrot he repeated everything happened all these days and said it will take another 5 days. We asked him to give all these statements as a email or written, for which he is bluntly refusing, saying its not policy of Samsung to give to customer anything in written.Why is afraid to give anything in writing when he has not done anything wrong. This shows Samsung India is reckless andirresponsible company, which harasses customers to the extent of breakdown.
We all should stop buying Samsung products and creat a awareness campaign.