[Resolved]  Samsung India — refrigerator

Address:

Panipat, Haryana, 132103

Dear samsung team

We had purchased refrigerator model no: rt56h667esl/2014 from varun electronics, karnal against bill no: 20397 dt 09/03/2015 and delivery from akashvani radios, panipat.

We had complained for non working of freezer against complaint number [protected] dt 09th august 2017. After calling many times person come to see after 4-5 days on 15th august.

Then he said that there is gas problem and they filled gas on 16th aug 2017.

Still it was not working and we complained again, then they said a wire was loose and now it will work properly.

Still next day we again complained for not working, then they said compressor is not working and they will change the compressor in 2-3 days.

Now its 21/08/2017, now they said we have to pay gas charges of rs: 1700/- first. We told them to fix the problem first then we will pay the charges. Even they speaks very rudely. Number we called was [protected], [protected], [protected], [protected].

Please tell us why we will pay before no problem is solved.

Now, its more than 2 weeks, we are really fed up for all these harassments and if it will not solved even by you, then we will complaint in consumer court.

We really don’t expect this type of negligence by samsung and their staff. They even dont know what is the problem and how to fix it.

We did complaint about all these again on customer care number and complaint number is [protected]. And then we received call from number [protected] and they even saying to send the refrigerator at their shop. How we can do it. It is in warranty period of 10years then why we are being tortured by company staff.

Kindly requesing you to please take action immidiately to get change compressor at our home, other wise we will file the case in court and all legal expenses will be beared by company and its staff.

Waiting for your prompt reply.

Thanks & regards
Kamal garg
[protected]
[protected]