Samsung India — refrigerator

Address:

Ahmedabad, Gujarat, 380028

Respected sir

I’m owning samsung refrigerator model no: rt32 and series no. 04554za60269t since 7 years. The refrigerator had the cooling issue since past six months. Having since the problem was persistent i had called the customer service provider several times in past six months. The b2x services solutions india pvt ltd and their engineers had visited to my residence to check their fuse and other cooling related issues. The engineers mentioned that the issue was with the fuse and hence it needs to b changed hence after paying a stipulations charges the fuse was replaced. Even though the problem remained persistent. The complaints were again made to the service station where we were asker to keep the refrigerator switched off for few days and then restart it. The same never get resolved and later after after repeated complaints we were asked to give the refrigerator where they didn’t do anything with the refrigerator. Hence i and my family had to suffer a lot. We were to keep p the refrigerator off and open due to which huge food loss had happened to us. Even after we are facing the same kind of problem. The problem didn’t get solved to which we have to suffer a lot.

This complaints made to you require urgent attention and any delay on your part may call for further legal actions agwinst you and your company which deals with the consumer durables business. Kindly consider this letter as my notice to you.in action on your part for 10 days and i shall proceed with legal remedy against you.
Kindly look into the matter and do the needful. We want final solution.

Thanks and regards,
Kamalesh juthani
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