[Resolved] Samsung India — refrigerator

Pradeepkumar0101

from Noida, Uttar Pradesh

Address:

110091

I m the permanent customer of samsung but i m now very disappoint because i purchased a refrigerator on[protected] model no rt33jsmfesz/tl-ref-ff-sno 03954pag900316. This product is the worst product made by samsung from when i purchased this refrigerator every month it stops cooling from 2015. Every time when i call customer care they always said that pls switch off the refrigerator and switch on after 24 hours. This is not the way to solve the problem they send engineer only one or two times in many times complain. When i get frustrate then i call some other person to check the product. Now before 5days same problem happened and your engineer said that the compressor not working we have to change compressor as well as pcb and that will cost inr 10000. The product is under warranty this is one thing and other is that all parts are working again when we switch of the product. This policy is very much disappointing and i and my all relatives decided to never buy samsung product. I will complain also in consumer court.
Thanks
Pradeep kumar
[protected]
Delhi india

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Jul 3, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd