[Resolved]  Samsung India — refrigerator

I have been desperately trying to get a technican visit for getting my refrigerator repaired.

I called custimer care no.[protected] spoke to anupriya and explained to her my problems in getting a technican visit my place. She gave me false promises and her inability to escalate the matter (As i had been following up from a long time to get the technican visit my place and do repairs of my fridge).

Believe me it is a full time job for getting the technican visit home, the following are the activities :

1. Call customer care
2. They will say what they want to and never hear you (They immeadiately start standard dialogues like set ur fridge teprature to 7, is ur temp adjusted by knob or not, what is the temp of freezer etc.)
3. Then u tell them ur pain and the tell their pain in return
4. Beg and plead to escalate my complaint but they say they are sorry
5. Finally they tell you the details of technican will be sent by sms and if they dont come then call customer care again (The loop never closes)
6. The details of my conversation with anupriya can be obtained from call recording log for service request no.[protected].

Then coordination with technican begins:
1. Details are sent by sms
2. I call the technican - he bever answers call
3. If by fluke he answers then he says his job is from 10 to 8 and he will come tomorow
4. Tomorrow never comes
5. The name of the great technican is mr. Vinay pandurang (Mobile no. [protected]).

I wait for the technican indifinetely and the rs. 500/- have to be paid again as the validity of the first payment gets expired.

Please train your customer care executives on basics on attending calls and tell them the importance of escalating the calls (I think they do not do this to protect their supervisors).

Request to please help me by arranging to send a technican to my place to repair my fridge. The details of refrigrator has been provided to customer care and can be obtained from my registered mobile number.

A waiting customer

India