[Resolved] Samsung India — refrigerator

Navjot Sandhu85

from Kapurthala, Punjab

Address:

Panchkula, Haryana, 134114

I bought a rt42fdagap1 refrigerator of samsung just 2 years ago. The cooling was too low for the past few weeks & when i got it checked from the samsung engineer, he told me that the cooling pipes have damaged and the same needs to be replaced & charges of rs 3000 or more will be incurred. I am just wondering howcome the refrigerator is of a brand like samsung can get damaged within 2 years?? Moreover despite having a warranty of 10 years on the compressor, y should i bear the charges. What is the fun of a 10 years warranty on the compressor when the refrigerator is not even working? I have also paid inspection charges to the engineer which otherwise should be free of charge. I request you to kindly provide me with the resolution so as to retain my faith in samsung brand.

Regards.,
Navjot singh
M - [protected]

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Jul 22, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd