[Resolved]  Samsung India — refrigerator

Address:

Hyderabad, Andhra Pradesh, 500072

To,
Samsung ceo office,
From,
Dr. S. Kiran

Subject : samsung refrigerator service issues not resolving since 45 days

Respected authorities,
I am dr. S. Kiran, i had purchased a premium 4 door samsung french model refrigerator 18 months ago, as a replacement to 2 door samsung refrigerator which worked without an issue for 12 years. We had very much faith and confidence on samsung brand due to the product quality.
When we purchased the latest french door model refrigerator model number - 60j9090sl 18 months ago we were under the same impression that it would work flawless, but to our surprise it stopped working from last 45 days. Immediately we informed to concerned department and service engineers have come and said a 3 way valve needs to be replaced. They ordered and replaced after 15 days. After replacement within 3 days the problem recurred and this time they said mother board has to be replaced and ordered which was replaced after 15 days. But still the problem was not resolved. Again the service engineers visited and said sensors might have gone wrong and again after one week they replaced.
Even after sensors replacement also the problem is not resolved and senior service engineers also could not even identify the problem till now. Service persons are just coming and going without any use. We are unable to use a day to day utility product from 45 days.
As of now we are under the impression that samsung service is unable to resolve the issue as per service norms and we would think that the refrigerator that we have has manufacturing defect. We would request you to kindly replace a new refrigerator. If it is not so then we have no other option than to approach consumer forum.

Reference service order : [protected]
Call number : [protected]