Samsung India — refrigerator

VK Rana.

from Gagret, Himachal Pradesh

Address:

Anoo Hamirpur, 177001

On 11 april, 2019 i have purchased a refrigerator from your showroom. And bill no. Is 542. After installation it was working fine for a week but then its cooling system has broken down and refrigerator is making a loud noise
I first made a verbal complaint about the issue but no action was taken for about a week. Then again i complaint about the problem and one of your engineers came and did the inspection. As there was some technical problem with the cooling system which could not be fixed permanently.
Therefore, i request you to kindly change the refrigerator as it is still in the warranty period. I am enclosing the copy of the bill and other documents for your reference and hope that my request will be entertained very soon. And we have complaint to samsung care no but take no action.
Request number:[protected]

Thanking you,
Sincerely,
Vipan kumar
Mob:[protected], [protected]

Was this information helpful?

No (0)

Yes (0)

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Jun 28, 2019

Updated by VK Rana. To resolve the problem I would appreciate if you get the refrigerator checked properly by a qualified
technician. Since, it is under warranty period, I request you to kindly send someone to replace it as it
seems to have some manufacturing problem.
A faulty product from such a reputed showroom as yours is a gross disappointment. I look forward to
immediate redressal of the issue and your complete cooperation.Please contact me at the above
address or by phone at [protected]

Jul 03, 2019

Updated by VK Rana. still now my issue not resolve.

Jul 29, 2019

Updated by VK Rana. I am facing lot of problem with this refrigerator. Noise Problem, Cooling problem, Our work is getting spoiled due to the fact that
I request you please replace this refrigerator or give other solution