Samsung India — refrigerator

Address:

Doctors' Lane, P.O. Chinsurah, Dist. Hooghly. PIN - 712101, Hooghly, West Bengal, 712101

Hello,

I have got a Samsung side by side refrigerator with the model number : RS21HSTWA1/XTL which was bought on 18th of April, 2015. The refrigerator is really a high cost one as you know but the time took for it to stop working is really less. The fan stopped working in the month of March this year which we got repaired and now to my surprise it stopped working completely as a whole. I complained and got back a technician from Samsung again and he informed the fridge cannot be repaired any more. There is some internal cabling fault and the company doesn't have any way to repair it. So, as a customer I trusted Samsung as a brand and bought such a high cost fridge which lasted just for 4 years! On top of that it cannot be repaired. If the company doesn't repair it, is it the customer's fault? Things could have been still manageable if it would have been a average valued refrigerator but this one is not acceptable at all. I as a customer just cannot throw such a high cost fridge in just 4 years because the company itself cannot repair it.
I would request you please look into the matter as this kind of product and service is not expected from a brand like Samsung. I have got many other products of Samsung but if things goes like this, it will not allow me to trust Samsung in the future.

Thanks & Regards

Purbasha Nandy
Contact : [protected]