[Resolved] Samsung India — refrigerator cooling issue

User1989

from Surat, Gujarat

Address:

Surat, Gujarat, 395007

Getting cooling problem in 2 year old refrigerator. The fridge and freezer is not cooling properly. After talking with the samsung customer care they have asked me to pay the engineer a certain amount to fix the issue since the product is out of warranty.
My last refrigerator worked fine for 18 years.in the end it was giving the same cooling issue due to which we decided to change it. The same problem is happening in only 2 years.
Samsung is selling low quality products to customers at high price and then asking them to pay for repairs in just 2 years.
Any refrigerator which doesn't work properly in just 2 years definitely has a manufacturing defect for which samsung itself should bear the costs.

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Jan 13, 2018

Complaint marked as Resolved

I had asked the company to repair my fridge free of cost but they refused. I had to pay money for the repair. I have demanded refund of the repair charges which I have not yet received. I had asked a full report on the reasons for the issue which they have not provided. I have asked for a full refund of my fridge since I do not want a defective item which has not been provided. Also, there are some issues with the fridge again within just one month of repair which proves that there really is a defect in the fridge. So the complaint is not yet resolved!!!

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Nov 24, 2017

Updated by User1989 My mobile no. is [protected] and email address is [protected]@gmail.com. My complaint reference no. Is [protected].
After five days of lodging my complaint, the Samsung service agent has come to inspect free of charge today. As per him there is a gas leakage issue which will cost me around 2500 rupees to fix.
My refrigerator has been switched off for 5 days and now I have to pay much more to get it fixed. The repair person has refused to fix the gas leakage free of cost.
I am getting the leakage fixed by paying the money, since any reply from Samsung takes atleast 3-4 days and we cannot wait any longer.
We are a family of 6 with an infant. We need the refrigerator. However, Samsung should reverse my charges. They have to answer why there is a gas leakage problem within 2 years of purchase.
This is a sick way of siphoning money from customers. Absolutely disgusted by the tactics such multi national companies use!

Nov 28, 2017

Updated by User1989 No reply from Samsung yet!!

Jan 13, 2018

Updated by User1989 The complaint has not been resolved. Why has this marked as resolved? I have paid for a manufacturing defect of the fridge. I can't understand why this complaint has been marked resolved without my consent.

The engineer himself has admitted that there is a problem in the design of the fridge beacuse of which I may get this issue again and many people using Samsung refrigerators get it.

Why is no action taken against Samsung for fooling their customers and providing sub-standard products?

I demand for complete refund of the money I have paid for the refrigerator as well as the repair charges.

Even now there is some problem with the cooling. You have no idea the amount of food that has been wasted because of this!!! This loss of money and food is in excess to the discomfort we have gone through!

I will not accept this! Please take action immediately!!

Feb 09, 2018

Updated by User1989 Still no reply!