[Resolved]  Samsung India — refrigerator cooling issue

Address:

380013

Hi team samsung,

Here i am sharing worst experience with you. I purchased refrigerator on january 2018 and his cooling gets down 2 days ago. I complained for same on customer on 25th, technician visited on 26th. He shouted on my family stating who did this hole which we haven't found. Then he left in 5 min with photos stating he will revert with warranty or price. Haven't got any call from him up frontly i got sms from customer care that your service order has been cancelled due to estimate hasn't approved. I called customer for same and they said 9000 is estimated amount for cooling coil which needs to be replaced as this is physical damage and warranty won't be covered. Here i am requesting you to prove that physical damage and show me scratches of physical damage. If you guys don't want to give warranty then why are you selling warranty. We haven't made aby damage evwn we don't know. It's your product failure in 10 months and you are not accepting it.

Worst experience of your customer care and product.