[Resolved]  Samsung India — refrigerator damaged by your service centre staff

Address:

Ghaziabad, Uttar Pradesh, 201007

My refrigerator bought from city electronics ghaziabad dated 10.11.2015
Product description: samref rt50h5809sl/el-ref-ff was not cooling properly for a day so a complaint was made to your centralised customer care on 9.4.2018. A technician came and after inspection said that the refrigerator's compressor is working fine but that there is a shortage of gas and the starting kit has some minor defect as well and he will come next day to repair the same,
Next day some other guy by the name of shahrukh came and repaired soon after he was gone there was a big blast at the refrigerator, machine parts so strong as to cut the power supply of the entire house, we called him again that very moment and when he came he said now the compressor has been damaged and some senior person will come to replace that.
We afterwards have made repeated complaints to customer care as well as the service centre numbers but all in vain. Nobody is responding and to add fuel to fire they are so insensitive and arrogant that they aren't ready to cooperate by providing the numbers of superiors.
Complaint no.229390
Contact person miss shanaya