[Resolved] Samsung India — refrigerator defective from date of purchase

ekans97

from Jabalpur, Madhya Pradesh

Address:

Gurgaon, Haryana

I have Purchased my product from samsung shop with order ID[protected]
I have received my refrigerator on date 1st Aug''''17 and after installation on 2nd of Aug''''17 (Service request no: [protected]) where the service engineer completely denied to check the product and told that i am here for installation only and he installed the product and went
The day after ie from 3rd Aug i have found number of following issues :
1. Water Dispenser not working
2. Freeze is not cooling as per requirement
3. Lot of Water droplets and moisture in freeze and freezer
Complaint number :
After that i have made complain on 3rd Aug''''17 : [protected] Service engineer visited same day and told as it has been installed a day before need to wait for next 24hrs for operation related issue
4th Aug''''17 : I have complained in morning and provided reference no :[protected] after that i was waiting for service engineer to visit but no one came so i called again on 5th Aug''''17 and after that i was provided with new service request number : [protected]
I am continuously following up with customer care to visit but was told some senior engineer would be visiting soon . I got call from service engineer on 6th Aug''''17 and was told that he will be unable to come after that i got call on from another service engineer on 7th and was told that he will be visiting at 2pm but havent came i was so surprised that no one was bother to resolve the issue and i am really sorry to say that after buying such costly and unique product but no is cared to take followup
Finally today on 8th Aug Service engineer visited and fixed water dispenser issue but after 2 hrs it again stopped working for other related issues i was told that senior team will be visiting
I request to samsung requested to replace my piece as i am not convenience and problem are still not resolved
Today on 9th Aug''17 i got a call from customer care but none have visited to resolve the issue
Hoping for the best

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Sep 20, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd