[Resolved] Samsung India — refrigerator double door complaint | |||
We have bought samsung double door fridge dated 6th may 2014 (Bill attached). From one year onwards, it started creating problem, in cooling. Its upper section gets the frosting and doesnt allow the cooling go to downward section. As, it is no frost fridge. The frosting should not happened. But, sometimes tecnician comes, change some or other sensors. But, our problem did not get resolved. Than lastly, they confirmed that there is a quality issue in this fridge. As, it should not frost. But is start frosting, which is now not repairable. Now, they are just killing the time. We want replacement of this fridge. We suffered alot due to non performance of this fridge. We bought this fridge with good faith and renowned name of company "samsung". At the time of buying, we have been confirmed, that this fridge have lot of good features, like no frost, 10 years compressor warranty, 15 years of life, inverter friendly. (Pics of all these features attached). But, sorry to say till now we have suffered alot. None of above things are seems comply to commitments of samsung. As, in spite of confirming that the fridge is having quality issues, and now it cannot be resolved. They are just killing the time and making us suffers physically and mentally. We complaint many times (More than 50 times) to samsung customer care. But, now we are forced to go further for complaining. We want the replacement of this fridge. You are requested to do the needful. Regards Mrs. Priya tyagi A - 134, lajpat nagar, sahibabad, u. P (201005) [protected] Was this information helpful? | |||
Mar 2, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jan 25, 2018 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd Verified Support Jan 30, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
4 Comments | |||
Comments
Dear Samsung India,
You are requested to see the Slip where all the Details were mentioned by Your Technicians. Due to Safety Reasons our No. is been not been Displayed in the Complaint. Our Complaint of Samsung Refrigerator is not been closed till now since December And December Slip with all necessary details are available.
You are requested to check them.
For any other Information, You can check Your Data Base, where You can find that How much we have suffers and keep on suffering due to Quality Issues of Your Fridge.
You are Requested to Provide us the Replacement of Our Refrigerator.
Regards
Mrs. Priya Tyagi
A 134, Lajpat Nagar, Sahibabad, Ghaziabad. U.P 201005
[protected]
You are requested to see the Slip where all the Details were mentioned by Your Technicians. Due to Safety Reasons our No. is been not been Displayed in the Complaint. Our Complaint of Samsung Refrigerator is not been closed till now since December And December Slip with all necessary details are available.
You are requested to check them.
For any other Information, You can check Your Data Base, where You can find that How much we have suffers and keep on suffering due to Quality Issues of Your Fridge.
You are Requested to Provide us the Replacement of Our Refrigerator.
Regards
Mrs. Priya Tyagi
A 134, Lajpat Nagar, Sahibabad, Ghaziabad. U.P 201005
[protected]
Samsung India Customer Care's response, Jan 30, 2018
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Dear Samsung India,
We are still waiting for the resolution of Our Problem. But, sorry to say It seems You are trying to harass us by the delays from your side.
Since Purchase of Your Refrigerator, We are suffering till Now. Almost all the Sensors are Changed and Many times Compressors Changed, But till Now our problem does not Resolved.
Our Fridge keep on Frosting since Purchase.
We Now asking for Replacement, But, now again we are being forced to accept Your Terms. In spite of our Sufferings.
We have complaint more than 80 times regarding fault in our Fridge till Now. More than 40 times Your Technician Visited at home to Resolve the Issue. I have took Leave from the Office to be at home for Technician Visit. But, Every thing went vain when Lastly Samsung Technician Said that Now, Nothing can be done with this Fridge Now. And Now it cannot be Repaired.
Everyday We are getting SMS on my number for the reference Id [protected].
But, no one is calling us to resolve the Issue.
Till now we have suffered a loss of Rs. 60000. This amount Includes samsung Repair Charges as well as (leave from office) to present at home for Samsung Technician Visit.
We have been told to accept the Samsung terms or If you go to Consumer Forum than we have to bear the Court Expenses and time( that includes money for taking leaves from office).
We are really sorry to hear these type of attitude from Samsung India.
We are again requesting you to resolve the Issue and provide us replacement of this Samsung Refrigerator.
Regards
Mrs. Priya Tyagi
[protected]
We are still waiting for the resolution of Our Problem. But, sorry to say It seems You are trying to harass us by the delays from your side.
Since Purchase of Your Refrigerator, We are suffering till Now. Almost all the Sensors are Changed and Many times Compressors Changed, But till Now our problem does not Resolved.
Our Fridge keep on Frosting since Purchase.
We Now asking for Replacement, But, now again we are being forced to accept Your Terms. In spite of our Sufferings.
We have complaint more than 80 times regarding fault in our Fridge till Now. More than 40 times Your Technician Visited at home to Resolve the Issue. I have took Leave from the Office to be at home for Technician Visit. But, Every thing went vain when Lastly Samsung Technician Said that Now, Nothing can be done with this Fridge Now. And Now it cannot be Repaired.
Everyday We are getting SMS on my number for the reference Id [protected].
But, no one is calling us to resolve the Issue.
Till now we have suffered a loss of Rs. 60000. This amount Includes samsung Repair Charges as well as (leave from office) to present at home for Samsung Technician Visit.
We have been told to accept the Samsung terms or If you go to Consumer Forum than we have to bear the Court Expenses and time( that includes money for taking leaves from office).
We are really sorry to hear these type of attitude from Samsung India.
We are again requesting you to resolve the Issue and provide us replacement of this Samsung Refrigerator.
Regards
Mrs. Priya Tyagi
[protected]
Samsung India Customer Care's response, Feb 22, 2018
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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Pllz give the solution of that
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