[Resolved]  Samsung India — refrigerator double door complaint

Jan 25, 2018

Updated by Priya Tyagi 01 Dear Samsung India,
You are requested to see the Slip where all the Details were mentioned by Your Technicians. Due to Safety Reasons our No. is been not been Displayed in the Complaint. Our Complaint of Samsung Refrigerator is not been closed till now since December And December Slip with all necessary details are available.
You are requested to check them.
For any other Information, You can check Your Data Base, where You can find that How much we have suffers and keep on suffering due to Quality Issues of Your Fridge.
You are Requested to Provide us the Replacement of Our Refrigerator.

Regards
Mrs. Priya Tyagi
A 134, Lajpat Nagar, Sahibabad, Ghaziabad. U.P 201005
[protected]

Jan 25, 2018

Updated by Priya Tyagi 01 Dear Samsung India,
You are requested to see the Slip where all the Details were mentioned by Your Technicians. Due to Safety Reasons our No. is been not been Displayed in the Complaint. Our Complaint of Samsung Refrigerator is not been closed till now since December And December Slip with all necessary details are available.
You are requested to check them.
For any other Information, You can check Your Data Base, where You can find that How much we have suffers and keep on suffering due to Quality Issues of Your Fridge.
You are Requested to Provide us the Replacement of Our Refrigerator.

Regards
Mrs. Priya Tyagi
A 134, Lajpat Nagar, Sahibabad, Ghaziabad. U.P 201005
Email Id - [protected]@ushaengineerings.com
[protected]

Jan 30, 2018

Updated by Priya Tyagi 01 Even after providing all Necessary details to Samsung India, We have not received any Feedback and Positive Response till Now.
By this way You can see that how much a customer Suffers even when It is Being Accepted by Samsung Technicians that there is Quality Issue with the Fridge and It is Non Repairable.
We Keep on suffering and getting Harrased Mentally alot by this Kind of attitude of Samsung India.

Feb 03, 2018

Updated by Priya Tyagi 01 Dear Samsung India,
We are suffering alot due to delays in resolving the Issue. Till Now we are waiting for Positive Response for Replacement of Our Double Door Refrigerator.
We keep on suffering Due to this Fridge after Purchase. More than 40 times Technician Visits till Now, More than 80 Times we did Complaint about this Fridge for non Cooling in Below segment .
Till now almost all sensors, Compressor and Gas filling done many times.
We have spend Money, time as well as suffered Mental torture Due to Non Performance of this Fridge.
We took Leave many times to be available at home for Technicians Visit. But, sorry to say after passing time, Lastly we have been Confirmed that Our Fridge has Quality Issues and Now It cannot Be repaired.
We are now requesting again to Resolve our Issue and Replace our Refrigerator. Otherwise we are being forced by you to take Legal action for the mental and Financial Harassment done to us till Now.
Hope we will get Positive response . The Reference Number given to us is [protected].
Regards
Mrs. Priya Tyagi
[protected]

Feb 08, 2018

Updated by Priya Tyagi 01 Dear Samsung India,
We are still waiting for the resolution of Our Problem. But, sorry to say It seems You are trying to harass us by the delays from your side.
Since Purchase of Your Refrigerator, We are suffering till Now. Almost all the Sensors are Changed and Many times Compressors Changed, But till Now our problem does not Resolved.
Our Fridge keep on Frosting since Purchase.
We Now asking for Replacement, But, now again we are being forced to accept Your Terms. In spite of our Sufferings.
We have complaint more than 80 times regarding fault in our Fridge till Now. More than 40 times Your Technician Visited at home to Resolve the Issue. I have took Leave from the Office to be at home for Technician Visit. But, Every thing went vain when Lastly Samsung Technician Said that Now, Nothing can be done with this Fridge Now. And Now it cannot be Repaired.

Everyday We are getting SMS on my number for the reference Id [protected]. But, We are not getting Solution.

Now, no one is calling us to resolve the Issue.
Till now we have suffered a loss of Rs. 60000. This amount Includes samsung Repair Charges as well as (leave from office) to present at home for Samsung Technician Visit.

We have been told to accept the Samsung terms or If you go to Consumer Forum than we have to bear the Court Expenses and time( that includes money for taking leaves from office).

We are really sorry to hear these type of attitude from Samsung India.
We are again requesting you to resolve the Issue and provide us replacement of this Samsung Refrigerator.

Regards
Mrs. Priya Tyagi
[protected]

Feb 16, 2018

Updated by Priya Tyagi 01 Dear Samsung India,
We are still waiting for the resolution of Our Problem.

We are not satisfied with the offer which is given to Us . You are doing for us is not a goodwill gesture of Samsung, it’s a product failure, I would rather say a design failure of Samsung Product . That’s why its a moral responsibilty of Samsung to refund our hardly earned money.

Also I really donot understand why Samsung is not willing to refund our full amount when the product which was purchased by us has not worked properly even for one year which Samsung claimed will work for 15 years atleast and that too when the fleet of service engineers from Samsung were not able to repair from last 3 years . Forgot about repair they were not able to locate the fault in the product even when they have changed each and every component of the same.

We have co-operated with samsung for last 3 years by allowing Samsung engineers atleast 50 times to visit our house for the same fault which you can check on your records also from number of complaints made by us and attended by your engineers.

So keeping in view the above facts and also the fact that we are demanding only the refund of the cost of the product at that time not the cost of the same at present, we request Sumsung to refund our full amount . Otherwise we will stop using Samsung products in the future and would also recommend the same to our knowns and will seek the path of the consumer court to get back our hardly earned income.

Regards
Mrs. Priya Tyagi
[protected]
Complaint Id: [protected]