[Resolved] Samsung India — Refrigerator getting multiple problems within 2 years of purchase | |||||
I purchased a Samsung Refrigerator, Model no RT26H3000SE/TL in Jan 2015. The fridge specifically had a sticker saying "No Stabiliser required" as the fridge was supposed to have an inbuilt stabilizer. We moved to Jaisalmer, and ever since moving the fridge has encountered a number of problems. The technician blamed it on the lack of a stabilizer (which initially the fridge said was not required) so we purchased a stabilizer as well. The fridge has gotten spoilt 3 times in 3 months- 1st part changed was a PBA which cost Rs 1430, second part changed was compressor which costs Rs 900 for gas and now in the third complaint they recommend changing the "Aeroporter/ cooling coil" which will cost another Rs 1250. I'm requesting the company to change the entire fridge piece as obviously something has gone seriously wrong, instead of making me pay for it every month. But the company is completely refusing saying "If the part is repairable, we will not change the piece". All of these problems are arising as the fridge was not kept on stabilizer - which the company said to not have. This has been a very disappointing experience since most people in my family have had their fridges running without a problem for atleast 10-15 years. Kindly help me change this piece as these constant repairs are a drain on my pocket, my time and my patience Was this information helpful? | |||||
Mar 29, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Feb 22, 2017 Samsung India Customer Care's response Dear Sir, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience team Samsung India Electronics Pvt Ltd (SW Asia RHQ) | |||||
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