Samsung India — Refrigerator - ice formation in top freezer cabin

Address:	605008
Website:	Pondicherry

Dear sir,
I purchased this refrigerator on15.07.2015 from the authorized dealer ganesh electronics of pondicherry.I got a proplem of ice formation in top freezer cabin on 21st march and contacted customer care- ref - [protected] and verbally they told some remedy, tried and not solved. Again complained on 31st march with ref number [protected]. They allocated a service engineer on the sane day but he has not reported on that day. Again next day on april 1st the same service engineer came and inspected .His finding is atmospheric air is going inside hence ice formations so told us that he will inform to the company and they will contact me for remedial action. According to me this is manufacturing fault .Kindly arrange to replace the refrigerator with a new one without wasting my time on this. I never expected such a poor response and service from a reputed company like samsung. Ian very much disappointed and requesting you to solve immeadiatly .If not solved in 48 hours i regret to inform you that i have no option except to go next level say consumer court. I fact iam using lot of samsung mobiles and accessories and i believe some immediate action will be taken in this case
Thanks and regards
A.Tamilselvan
Mob[protected]