Samsung India — Refrigerator is not cooling

Address:

New Delhi, Delhi, 110092

I bought a Samsung Double door fridge Model- RT 2734PNBSE serial# R3494PAC500582M on 19th August 2012 from their dealer Kbm Electronics at Laxmi Nagar in Delhi. In the late of 2015 fridge totally broke down without any cooling.The service engineer from Samsung came, inspected and said that there is no gas left in the fridge and another Engineer will come for gas filling the next day. Next day another engineer came and refilled the gas. I had also requested for LED light change but they said they don't have the LED light and will change that in 2 or 3 days. But They never came saying no led is available. After that the cooling issue was arising of and on. Now on 12th May 2016, again the Fridge stopped cooling. I lodged a service request to Samsung on 13th May 2016. The service engineer Shakeel came on 14th May and said again a gas refill is needed and LED light is again not available. Another Engineer Himanshu will come and fill the gas. But 0n 15th May a samsung engineer Gaurav came, inspected and said he cannot fill gas, as there is an internal leakage. He took several pics of fridge and sent it to his senior, afetr talking to him he told that the fridge can not be repaired and I will get a call from Samsung what can be done- replacement/refund. I did not get any call on the next day so I called in Samsung customer support, Chatted with samsung chat support officer. They have just closed my original request and created a new request and gave me the ref no. saying I will be contacted by Samsung. Then I got a call from Samsung, the lady could not help me much then I asked for any contact of her senior. She gave me the mobile no. of Mr. Narendra Chaudhary his manager. I talked to him he was saying Samsung will pay only 20% and will take the fridge back. I protested saying how can a Samsung fridge fail by 80% in less than 4 yrs and is it their policy that the fridge is to be condemned after that. I asked him are you saying that Samsung says itself that its fridge's life is only 5 years. He said it is not the final offer from Samsung he will see the case and discuss with me next day. Till then he asked to provide some documents like- Serial no., a cancelled cheque, my Id proof etc. I gave him all the documents. He said he will call me next day. After that he never called me. I called him two or three times daily. Mostly he doesnot pick the phone. The very last time when he picked up the phone he was saying your fridge has no serial no. sticker. I replied I have sent you the picture of Serial no. sticker but he told that is not the one which was stuck outside wall of the fridge. I asked him if it is so important then Samsung should have stuck it permanently or engraved the info. I asked him what finally they have decided. He told me he will call me in just 5 minutes. After that I have not got any call from Mr. Narendra Chaudhary or any other Samsung officials even when I call him he is not picking up the phone.I sent whatsapp messages asking if he can not help can he provide any email id of concerned resposible person but got no response. I have called to samsung toll free number to know the status. The support person told me that he has put a request to contact the customer and assured me I will get a call from them today. But till now I am waiting for that. Needless to say we were miserable without a fridge for ten days in the peak of summer at Delhi. . I was faithful to Samsung Brand and bought my washingmachine and mobile too of Samsung. They are only shattering my confidence in the SAMSUNG brand by their poor service. Appeal to SAMSUNG INDIA to find a repalcement ASAP to regain the confidence lost, as other wise they seem to loosing good customers like me and forcing good customers to go to a consumer court.