[Resolved]  Samsung India — refrigerator issue

Sir we bought a samsung fridge but the freezer is cooling heavily and everytime we have to take out the water at the back which is waste of our time and that too sensor was not fixed till date. While other fridge water evaporates this doesn't have the facility which is main drawback. Ice once forms was not melting due to sensor not fixed. Please help to resolve this issue.
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Apr 26, 2019
Complaint marked as Resolved 
Today one service person from samsung came and told compressor issue.i told we have 10 years warranty for compressor but still he was not agreed and asking for payment. Other company Services are very best compared to samsung. Waste of time and we have to follow up for each and every time
Samsung India customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2019
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

Samsung fridge compressor issue. Samsung people are not ready to fix it even in warranty period...they are saying that compressor is tampered. It was never touched by anyone before. I don’t know why samsung people are giving false reasons for this.
Samsung India Customer Care's response, Apr 27, 2019
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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