[Resolved] Samsung India — refrigerator low cooling

kn katyal

from Delhi, Delhi

Address:

B1/42 SF Sewak park New Delhi110059, New Delhi, Delhi, 110059

Made complaint against low cooling of refrigerator with samsung service centre on 15/2/2020. Confirm that problem will resolve on next day 16/2 sunday positively. No phone call recd from sevice engineer later on contact samsung service centre told engineer will come on 17/2 between 2/3 pm. At 0315pm informed engineer will come between 05/06 pm on 17/ 2 positively. But nobody from service centre or service engineer contacted me. Big size samsung refrigerator have large capacity and articles / fruits and vegetables and many items need low temperature to maintain freshness.
Kindly resolve problems.

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Mar 20, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd