[Resolved] Samsung India — Refrigerator model no. 591L RS552NRUA7E

Jyoti Sandeep Hurkat

from Mumbai, Maharashtra

Address:

400104

Purchased a samsung 2 door refrigerator model specified in subject.. On 16/02/2016. Not at all satisfied with the performance. Bought the refrigerator thinking that samsung being a reputed company the product may be at par or superior to lg brand, but very disappointed.
The refrigerator has stopped cooling twice till date and today also it has stopped cooling. How can a refrigerator having a 10 years warranty conk off like this and if the product is defective the company should replace the refrigerator instead of repairing it again & again.
The serial no. S/n : 0cz94abgb00207a... Contact no. [protected] or [protected]. Jyoti hurkat cewo

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Jun 1, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 01, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd