Samsung India — refrigerator model no. rt31gcrr1/ctl/2011

Address:

Ahmedabad, Gujarat, 382330

In dec 2011 i bought a samsung refrigerator - rt31gcrr1/ctl/2011 from snehanjali - mumbai. From the very 2nd year i found water inside the veg tray inside the fridge, and this started happening more oftenly from dec 2015 in jan 2016 i'd complained to samsung customer care about the issue, but at that time the customer care executive transferred my call to the technical team and they suggest me to keep the fridge switched off for 3 to 5 hrs and it worked.

Now in 23rd feb 2019 when there was a cooling issue in my fridge, i'd complaint on[protected] and they assigned an engineer visit on site. The engineer checked and said there was heater tube and sensor replacement to be done and on 26th of feb 2019 he came again and replaced the parts. Then i asked him again for the water leakage issue he said that this is manufacturing issue as he cleaned the drainage pipe and checked. Now as the model is discontinued you'll have commercial solution for the product. Then mr mouazam hakim from samsung called me and asked for invoice copy and assured me for the solution. After some days ms silveria seelan was in follow up for the issue.

The officials of samsung india are offering me 15% commercial solution for the faulty product, and the fault is manufacturing defect. Instead of passing defrosted water through the pipe and to water tray mounted on compressor the water leakages through the side walls, duct and light switch inside the fridge. They says that warranty of the fridge is expired but it is not warranty issue, as long as puff which is inside the side walls of fridge was absorbing the leakage water it did, but once the puff had started passing water it started leaking inside and outside of the fridge. (This issue is the feedback from samsung service center engineer - ahmedabad).

Service request number - [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]. My customer reference number is [protected]. I'd also requested to them for providing my call log history to the customer care number but they denied to provide.

My desire is to get my product without any manufacturing defect, if the model is discontinued and parts are not available with the company they should refund my full amount of the invoice.

Please find attached images and video clips for the reference.