Samsung India — Refrigerator model ra/20/2008

Address:	Thiruvananthapuram, Kerala
Website:	yahoo.co.in

My registered service order No for the complaint is [protected] and the service engineer's name alloted for repairing is Mr. Satheesh on[protected].Immediately contacted the service engineer and informed the problem ie a hole in the freezer. Suggested replacement of the freezer unit which will take two three days time. On the third day again contacted the engineer. He informed that person is coming. Again contacted the engineer, then he informed that he has already informed his office to send a person. Since nobody attended the complaint, again contacted the engineer, but so far there is no response also he is not lifting the phone.Contacted your toll free number [protected]. They are also not able to give a proper answer except some sorry and apology etc.
Am i have the right to know the reason for the delay?
If this the type of after sale service of your products, hoe the consumers will buy your products.
I, therefore, request you to arrange to depute another engineer to repair my fridge at the earliest.