[Resolved]  Samsung India — Refrigerator Model RT:45H58095, 426lts

Address:	403402
Website:	www.consumercomplaints.in

Refrigator (Ref) purchased in Jan2015 for second home in Goa. We visit 2-3 times a year and stay for about 7 to 10 days each time. Ref hardly used for 50 days from purchase. Ref not working now. Complaint lodged . Ref no [protected] DT 01.09.16. Second [protected] DT 26.12 16. Tech came only on 29th Dec. Infors that Repair possible only in service center . New ref has to be transported. Who is responsible for any damage, dents etc that may occur during transportation and handling at your workshop. How long does it take to get it back after repair? Who bears the cost? I am shocked at the Very poor response from Samsung Service center in Goa. I demand replacement of refrigerator and compensation for the of mental tension and aggany of following up with Samsung to get my refrigerator back in action. My holiday is getting ruined because of the ref not working and adding to my problems is the pathetic response from your service center which increases my blood pressure. Is this what Samsung promises to it Customers ?? I will further escalate the matter with your President & CEO Mr H C Hong. I am Henry Karkada, Vice Consule of Danish Consulate in Mumbai.