[Resolved]  Samsung India — refrigerator not cooling

Address:

800026

My parents are living alone. They registered a complain against non-functioning of samsung make refriegerator with the following details:

Call number - [protected] dtd 13/062018
Service person visited and told that some parts need to be changed and told that they will change tomorrow. They kept the fridge opened. They also charged rs 354 which we paid.
After few days on enquiry on the toll free number it was informed that the call has been closed as the problem resolved. It was very surprising.
Again i registered a call number [protected], [protected],[protected] and every time it was closed without any visit of the service engineer. After much follow up it was lastly got repaired on 27th junne. They kept the fridge opened till 27th june and after repairing my parents couldnot use it due to aome foul smell coming from inside.

Again the fridge went out of order with same problem on 16th july. Registered a complain with call number [protected] on 17th july. My parents are still waiting for some one to visit and reaolve the issue.
I request samsung to send some competent peraon to reaolve the issue as my parents are suffering for the last one month due to this issue. Now they have again closed the complain without resolving the issue. Again on 21st july talked to cuatomer care for resolution of the problem.

Continuously purauing with samsung for the last two months for repair of my freezer. Last complain number is [protected] dtd[protected].
This problem is persisting for the last two months... Parents are passing through great mental trauma