[Resolved] Samsung India — Refrigerator not working

Gunjan Gajera

from Bengaluru, Karnataka

Address:

Junagadh, Gujarat, 362120

Dear Sir,

My contact no. +91-[protected]

I bought one refrigerator side by side worth Rs. 106000/- in the month of Sep -16.

Till date not a single technical person can give me properly DEMO for the said product.

And again the same product is not working since last six month, around 8-10 times i called to samsung customer care, dealers and service center and around 2-3 times service center person visited my home even he replaced some parts too but still the refrigerator is not working.

Whenever i called to customer care at every time they replied me our executive will visit your place and resolve the same but not resolved after so many visits.

The service center person already told that it was not repairable even SAMSUNG not ready to replace and still they are told me to repairing like i bought SECOND HAND product from SAMSUNG by paid full amount of fresh piece.

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May 12, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

Mar 17, 2017

Updated by Gunjan Gajera Dear Sir,

Its all most passed one month to raised above complaint with you.

But till date i'm facing the same problems not a single resolution by SAMSUNG.

In starting MR. ANKIT was handling my complaint and then some other person MR. Sandip but sill the BRANDED COMPANY can not resolve my issue.

Although i don't know how the BRAND SAMSUNG giving the dealership, which are selling BRANDED Product with wrong serial number and model of product to the customers herewith attached my invoice for your reference.

Now its enough i'm going to file complaint with consumer redressal forum as well as also do legal action with your dealer for selling products with dummy invoice for sales tax evasion.