[Resolved] Samsung India — refrigerator not working

sureshkc2004

from Ahmedabad, Gujarat

Address:

380058

Please change the name "Samsung India" to "Cheater Samsung India".
Again, I am posting this complaint today at 18.00 hrs of[protected]. Yesterday, I had my complaint registered in this forum and promptly one executive called me up at 11.00 hrs from Noida and assured me that my complaint of non- working of the refrigerator which is one and half years old ONLY would be recified/repaired within one hour. The, I received a call form a lady executive calling from Samsung Head Quarter, she also assured me that, my problem will be resolved by 5.00 p.m.. To my utter dismay and pain, when I again called up the samsung service centre, Ahmedabad, I was told by one MR. Parth Rana that the repairs would be done within 10 working days. I can't believe the facts and the assurance given by the senior executives from Noida and HQ. Now the whole staff of Samsung has gone to the dogs. I have spent around 40000/-on this refrigerator and this useless stuff is dead. My mobile number is [protected]

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Feb 12, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2019

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Jan 21, 2019

Updated by sureshkc2004 I am least interested in your feedback. The most useless brand ever seen in my entire life. Very careless executives and staff. They go on giving assurances but to of no avail. Better shut your manufacturing unit and start some cheating company, so that you need not give assurances to your valued customers.