[Resolved]  Samsung India — refrigerator not working

Address:

New Delhi, Delhi, 110051

Complaint number - [protected], contact number - [protected]

We have bought samsung double door fridge in may 2014. From one year onwards, it started creating problem, in cooling. Its upper section gets the frosting and doesnt allow the cooling go to downward section. As, it is no frost fridge. The frosting should not happened. But, sometimes tecnician comes, change some or other sensors.
But, our problem did not get resolved. Than lastly, they confirmed that there is a quality issue in this fridge. As, it should not frost. But is start frosting, which is now not repairable.

Now, they are just killing the time. We want replacement of this fridge. We suffered a lot due to non performance of this fridge. We bought this fridge with good faith and renowned name of company "samsung".
At the time of buying, we have been confirmed, that this fridge have lot of good features, like no frost, 10 years compressor warranty, 15 years of life, inverter friendly.

But, sorry to say till now we have suffered a lot. My mother is a diabetic and we have to store her insulin at a certain temeprature. But we have to throw that insulin in the dustbin because of the refrigerator. Not only the medicine we have to throw the vegetables as well because of the non performance of the fridge. None of above things are seems comply to commitments of samsung. As, in spite of confirming that the fridge is having quality issues, and now it cannot be resolved. They are just killing the time and making us suffers physically and mentally.

From the past one month several engineers visited our premises and changes most of the parts like: sensors, duct, compressor, both the pcb's and now they declare it as a non repairable.

Name of the engineers visited: ameer ali, vikram, naresh and several others.

Samsung asm mr vijay goel was taking care of this case.

We want the replacement of this fridge. You are requested to do the needful.