[Resolved] Samsung India — refrigerator not working, poor response

yogi1429

from Noida, Uttar Pradesh

Address:

122001

I have 15 months old samsung refrigerator. More than inr 60, 000.

It stopped working on 13th july and after that i have been trying to get it repaired with samsung india. I have ben told that its compressor needs to be replaced.

The service staff has no clue when the compressor will be replaced. I call up their call center and they have no answer. Nobody picks up the phone and my emails are not getting answered. Online chat is equally pathetic.

It has been a pathetic experience with samsung and i am considering a legal action against samsung india.

Not sure what is the best way forward for me in this sweltering heat.

Thanks,
Yogesh

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Sep 5, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Jul 27, 2018

Updated by yogi1429 My mobile number is [protected] and reference id is [protected]. The service and response has been pathetic. The concerned person does not pick up the phone. Chat conversations are being closed in a very arrogant manner.

Thanks,
Yogesh

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Comments

yogi1429

from Noida, Uttar Pradesh

My mobile number is [protected] and reference id is [protected]. The service and response has been pathetic. The concerned person does not pick up the phone. Chat conversations are being closed in a very arrogant manner.

Thanks,
Yogesh