[Resolved] Samsung India — refrigerator not working since the purchase date

Vineettt

from Delhi, Delhi

Address:

New Delhi, Delhi, 110051

I have purchased a samsung double door refrigerator in 2014 and from 2015, i am facing issues in it.in 2016 multiple engineers visisted the premises and could not able to resolve the problem. An engineer visited the premises and refilled the gas in 20 minutes without the proper kit and for this repair company is saying that we have not done this repair. However, i have shared and instant email to the ceo email address and received the confirmation of the same. Now, again i am facing issue in the refrigerator and company is saying that i have to pay 3500 rupees for the repair. I would request the forum to validate the case and take the strictest action against samsung india. There has been several other instances with other customer where samsung is found guilty and replaced the fridge of the customers who filed the case in the consumer forum

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May 4, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Apr 03, 2019

Updated by Vineettt Refrigerator is still not working. Cimpany changdd the two parts and said it is working fine. But i am facing the same issue and engineer visited the house and said there is no gas in it and company is saying that i have to pay for the gas charges

Apr 03, 2019

Updated by Vineettt My mobile no. [protected]

Apr 17, 2019

Updated by Vineettt Hi there, after spending more than a month Samsung Engineers have marked the refrigerator as Non Repairable and tild me that head office will contact me for firther details. Its been very long that i am facing the issue in this fridge.

May 17, 2019

Updated by Vineettt My problem is not solved and SAMSUNG is stuck on giving 40% of the invoice value and i will not accept that. I will soon file a case against them. SAMSUNG is not reverting to the government authority - National Consumer Forum where i have registered my complaint