[Resolved]  Samsung India — refrigerator repair

Address:

Ejipura Bangalore., 560047

My refrigerator was not cooling, so i called up call center no. Available online to raise a complaint 18/03/2019. I received ticket no.[protected], with mobile no. [protected]. The person visited my home charged me rs. 350/- and told refrigerator has to be taken to repair showroom for repair. After continuous follow up they returned my refrigerator after 6 days i. E 24/03/2019 and they informed we wont be able to repair it as there is a problem with compressor. Then they provide one more call center no. Where i called and explained everything. And i was shocked to know when call center people told there were no complaint raised in my name and the people who took my refrigerator are not authorized service center people.

I am really concern who are those people who took my refrigerator and kept for 6 day & claiming they are authorized sumsung service center people. I wonder what they have done with my refrigerator for 6 day (All parts are intact).

Please let me know what to be done further, if my refrigerator had been taken way by some fraudster.

Regards,
Manosh
[protected]