[Resolved] Samsung India — refrigerator rt37m5538s8 hl delivered not working fridge.

Ravi Manickam

from Madurantakam, Tamil Nadu

Address:

603127

I bought a samsung refrigerator rt37m5538s8 on 21/06/2018. From that day on wards, the freezer section works. The fridge section is not working. I have complaint to samsung customer care. They send a person. He told that the fridge has electronic board problem. I informed to the supplier. He said the faulty fridge is supplied.
I do not want the faulty fridge. I need new bridge should be replaced immediately. The money shall be refunded.

We trust samsung so much. How samsung deliver such a faulty product to a highly paid customer. The supplier behave very irresponsible way.

Samsung is directly responsible for delivering such a faulty product to their customers. Please, justify how your products are delivered to the customers with quality.

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Aug 14, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd