[Resolved] Samsung India — refrigerator - sam-ff-277 lt-rt2935tnbbl/tl | |||||
I had been facing problem with the samsung refrigerator. There was no cooling but the freezer parts was working ok. I registered complaint and the service engineer was handed over the item to service center, and the service center was charged of rs. 2509/- + delivery charges of rs. 300/-. For gas charging cost and other parts purpose, and repaired the fridge. After 4 months again faced the same problem, the mechanic came and said cooling is not happening in the lower door. Again service center was picked up my unit. After a week he said your fridge was not repairable means internal leakage. I was shocked, because the company issued 10 years warranty sticker in the front of fridge even till to day. Now my fridge was in service center. I request the service center for repair, or even exchange offer if any. More over if this can not be fixed than brand like samsung must reimburse the cost or exchange what ever way is possible to company agaist this fridge because life of such big machine could not be only 5years. My complaints which i have done can be checked on samsung customercare, and Kindly revert with your plan of action at the earlier. We are awaiting for your reply positively. Was this information helpful? | |||||
May 17, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Apr 16, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||||
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