[Resolved] Samsung India — refrigerator - scan code: 0dce4ah700112 issue : ice stuck in refrigerator - water melting and getting licked in vegetable boxes

cp1979

from Ahmedabad, Gujarat

Address:

382424

Service req. No. [protected] dtd. 30.3.18 quote no [protected]

I have purchased samsung refrigerator in oct'17, currently ice is melting and getting licked in vegetable box. I have also called to samsung toll free number and tried to resolve issue as per his guidance. However issue is not resolved. After which we have called technician of samsung, he has charged rs. 300/- for visit but issue is not resolved yet.

Samsung is very trusted brand and using different product of samsung since long, however i am very disappointed with this incident and request you to kindly send some experienced staff to resolve.

Expecting your fast and speedy service.

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May 15, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd