[Resolved] Samsung India — refrigerator side by side door

Bhavesh Bobby

from SURAT, Gujarat

Address:	Surat, Gujarat, 395007
Website:	SAMSUNG INDIA

The complaint against cooling problem in the unit since three months, the last complaint launched through id no. [protected] and email complaint ref. No. [protected], but their is no result from the company the engineers/technicians of the company are not up to the mark they cannot find out exact problem in the unit. Hence requested several times for replacement as the unit was purchased in dtd. 23.03.2017 comes in warranty period. But the company does'nt care about the customer so in that case i want to file the complaint against the company.

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Jan 23, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Dec 27, 2017

Updated by Bhavesh Bobby The complaint against cooling problem in the unit since three months, the last complaint launched through id no. [protected] and email complaint ref. No. [protected], but their is no result from the company the engineers/technicians of the company are not up to the mark they cannot find out exact problem in the unit. Hence requested several times for replacement as the unit was purchased in dtd. 23.03.2017 comes in warranty period. But the company does'nt care about the customer so in that case i want to file the complaint against the company. the above said complaint is remain the same as such the problem in the unit was not resolved properly. again new complaint no. is given by the SAMSUNG so. ([protected]). kindly replace the unit as early as possible.