Samsung India — refrigerator - toughened glass - manufacturing defects

Address:

Near Kamatchi amman temple, Mangadu, Chennai, Tamil Nadu

On tuesday (15th oct'19) there was a power cut in my area. Approx. 10~15 mins after power cut, we just opened the refrigerator to take something from in it.. But while taking out, some quantity of normal plain water has spilled on the toughened glass. The moment the water has spilled over the toughened glass, it has got exploded loudly and the toughened glass has got broken into tiny pieces. With this it clearly depicts it is a manufacturing defects only...

See, our refrigerator model is rt34r5538dx/hl/2019 in which the shelf is made up of toughened glass. The major advantage of toughened glass over normal glass is to withstand the sudden temperature variations.. Normal glass will not withstand temperature variations like sudden changes from hot to cool and vice versa where as the toughened glass has the advantage of withstanding such temperature variations.. Even the difference between physical damage and the damage due to manufacturing defects can be identified very well by looking out the damaged glass itself.. This simple logic also not able to identified by both customer care and service centre.

The way in which i was handled by both customer care and service centre was extremely horrible. Its really pathetic that such a big firm having very poor customer support and having thirumala enterprise as an authorised service centre was the blunder mistake committed by samsung... The unprofessional
Thirumala enterprise service centre doesn't have basic quality of how to treat the customers.. I never faced such horrible experience with any of other home appliances oem and theirs service centres too...

I tired in explaining my concern to different agencies. No one ready to listen customer words.. Everyone has their own pre-consumed mindset. With which they are taking decision on their own without understanding the reality of the issue.. Actually this issue pertains to quality problem of the product.. Hence request you to replace the product on warranty basis (Free of cost) as this issue pertains to manufacturing defects of the product.. If you still have any queries, you can very well arrange an technically qualified person from samsung (Not from local service centre team) to visit my home to analysis the issue...

I have shared the snapshot of defective parts to ms. Nivedha who is working in samsung head office and her contact details are
Nivedha. S, sr. Excutive customer experience - samsung head office,
Desk phone[protected] extn : 1633,
Email id : niveda. [protected]@partner. Samsung.com..
After shared the relevant details, neither received reply via mail nor call from her. Today another gentlemen named suresh called and once again narrated his own pre consumed dialogues. Everybody has pre consumed mindset and not ready to listen customer grievance..
The bloody suresh simply told that one product comes out from samsung factory is always 100% geniune product and no quality issues arised.. If so then why samsung having many service centers and customer cares..

Very pathetic and horrible service rendered by customer care / samsung head office / local service center and no body ready to prove that it is not a qulaity issues..
Hope at least this forum should bring solution to my problem...