| Address: | 560003 | | Website: | Not a website...customer service samsung |
Complaint number: [protected]
The worst customer service ever!!
June 02, 2017: placed a sr for non cooling of my 4 year old samsung refrigerator since it had stopped cooling thursday night.
The service request gets thrown from one agent to the other each saying that it is not their area of operation// not their domain of expertise - then when the issue is identified and a part is to be obtained, i need to wait for three more days and today (June 09, 2017) when we follow up, response i get?? You need to wait for another three days!!! And this …for a part coming from just chennai mind you!!!
And this is for a fridge that is only four years old and still under warranty!!!
Customer service guys have no idea what is happening... Each one tells a different story.
Be very very aware wen thinking of buying a samsung appliance... The company doesnt care once the item has been sold. All the care about is the initial money they get... Outsourced customer service doesnt seems to be on the company boards agenda at all!! 😡 😡 😡 😡 😡 😡 😡 😡 😡 😡 😡
Net net.. I am without a fridge for so many days now!!!
I have inboxed the vp of samsung customer satisfaction, sunil cutinha :
(Can seem to paste the chat here.. Of course no response yet from him)
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Here is yet another update : India time 5.17:
The guy Deepak who apparently Sunil Cutinha asked to take my Service request, says I need to now wait until- wait for this - THURSDAY!! For a part that now needs to come from NOIDA which is very much in INdia. There is something called Fedex and the part can be got by tomorrow. So now I need to wait until Thursday ???
And this guy Deepak Dailwal, deepak.[protected]@partner.samsung.com, refuses to put this in an email to me . says he cant commit on mail but verbally says Thursday!!! what in the name of heaven is happening Samsung!!! You owe me BIG TIME here...June 2 - June 12 - and we are nowhere near a solution!! I am without a refrigerator from June 02-12 . Would you even understand the hardships here !!!?????