| Address: | Mumbai City, Maharashtra, 452010 | | Website: | www.samsung.com |
I was purchased Samsung refrigerator model no RT34M3743UT/HL/2017 the amount of rs 31000 on cash payment dated 30/06/2017 and dealer given the same amount bill( copy attached), but 1000 points redeemed by the dealer on my registered mobile no and cheat me and also given wrong information about the free insurance for 1 year which is provided by Samsung and iffcotokio as dealer said during purchasing the product but there was no insurance policy provided by company nor dealer neither iffcotokio after the purchased product.when i ask about the reward point, insurance and bill amount, the dealer done very rude and unprofessional behaviour. Than i was called samsung customer care and told all the matter. The customer care executive tell me aap meri baat dealer Se karwaiye bt dealer did not ready for talk customer care executive and tell me very rudely " Samsung customer care wale to kuch bhi bolte he...apko Jo karna he karlo."
Sir, i am your valuable customer from last 3 years and purchased many home appliances and other products because Samsung is a great brand name but dealers behaviour create wrong and negative impression of company and brand name.
I kindly request you to refund my 1000 points on my Samsung smart club account (details attached) and take desciplinary action on dealer Mehta automobiles Pvt ltd vijay Nagar indore for unprofessional and rude behaviours and cheating on redemeed points. Your kind and early action is solicited.
Thanking you
Your valuable customer
Prashant Rathore
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