[Resolved] Samsung India — refrigerator/ice mode doesn't seem to be turning off

Rajesh Krishnan33

from Bengaluru, Karnataka

Address:

560100

I have bought a 5 in 1 convertible fridge (2018 model).
As per the manual, when i put the freezer to off mode, the ICE making mode is also turned off. But, we removed the cool pack, filled a tray with water and let it be there for 24 hours with the freezer off. In 2 hours the water turned to ice. We have done this excercise 4 times now.
Two technicians - one for demo and one for repair are clueless about this product.
Customer care also couldn't give me a convincing response.
The fridge is less than 15 days old.
What should i do?

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Apr 4, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd