[Resolved] Samsung India — refrigerators servicing issue

Jitendra jadon

from Noida, Uttar Pradesh

Address:

Agra, Uttar Pradesh, 282001

Dear Sir, I Would like to inform you that I buy Samsung Refrigerators Model no. RT30K3983BZ date on 19/10/2016. But date 19/08/2018 my refrigerators have some issue. I called shop keepers (Where I buy Freeze) and also called to Samsung Company toll free Phone No.[protected]. they registered my complain and second day 20/08/2018 they arranged 1 service engineer to come my home and he checked freeze and said that Its Gas Leakage. same time I paid 1000 Rs. as advance and 600 left.
He said that he will be come second day with gas feeing tools. but he never comes. I complained many times to customer care they always replied your issue will be solve with in 24 hours. every day I call him. but they replied same answer. I have tried to called them but they yet not solved my freeze issue. Samsung service request is [protected].

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Oct 21, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd