[Resolved] Samsung India — refund against dead led tv | |||||
Dear sir, Samsung tv model no.32m5570 was bought on 5oct.2017 for rs.39000 from samsung brand shop, shimla (Hp). Product was demonstrated on 6 oct.in evening, service engineer left my home at 8 pm keeping the tv in running condition which was switched off by me at 10pm before sleep. Next morning on 7 oct. Tv did not turn on when switched on. Service engineer from samsung centre attended complaint same day in evening. He also failed to make it switch on. I requested refund but no action is being taken by dealer or samsung customer care centre. They asked copy of my bank passbook, bank statement, adhar no., invoice which have already been given to customer care centre but they are neither giving replacement nor refund. I am being harassed for no fault of mine Jai bhagwan Atrish niwas, vill-chamun, po-bhount, shimla-171003 Was this information helpful? | |||||
Oct 18, 2017 Complaint marked as Resolved Sr. Executive contacted by phone and email and informed that defective LED will be replaced by new one. Service engineer installed new LED and took away the defective one. I had warned that if defective LED is not replaced by Dewali I shall not accept any replacement thereafter, only Refund of payment will be acceptable after Dewali .Moreover, I had handed over all document to my lawyer to file a case on Friday 20th Oct. in Consumer Forum in case defective LED is not replaced by Dewali .This fact was also brought to notice of Samsung Customer Care Team. Sr. Executive Ms Rathore personally took initiative to resolve this issue at the earliest. I am thankful to her for helping me and resolving the issue before Dewali.She was very helpful and coperative. Samsung India customer support has been notified about the posted complaint. Oct 15, 2017 Updated by Augur I had to pay Rs.118 to get Bank Statement from SBI, and had to pay another Rs100 for photocopies, transport to get Invoice stamped by Dealer, and suffering unnecessary harassment for no fault of mine. I want refund because my faith in the quality built-up of Samsung product has vitiated due the present bitter experience. I dreamed of having a new LED TV in my home before Dewali but Samsung shattered my dream. Who will compensate me for the harassment I am suffering?       Oct 15, 2017 Updated by Augur Invoice stamped by dealer was resent to Samsung Customer Centre as they had objected to unstamped invoice. Another unnecessary harassment . Verified Support Oct 16, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||||
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As already intimated to Samsung Customer team that the replacement is acceptable only till Diwali, the auspicious occasion for which LED was purchased. No replacement acceptable after Dewali, only refund afterward.Today, all documents handed over to advocate to proceed further in the case after Dewali if no replacement given by Dewali.
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