[Resolved] Samsung India — refund is not initiated

Muzahidk

from Thrissur, Kerala

Address:	Bangalore, Karnataka
Website:	Samsung

Hi - this email is about s9 orders

I tried to buy s9 from samsung online store twice but both the orders got failed with the payment failed reason but for one of the order amount of 34150 got deducted on 3/19/2018.

I reached out to samsung shop support team twice till today but i did not getting proper response from them on my refund of 34150 which got deducted.

Thanks
Muzahid k [protected].

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Apr 30, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Mar 22, 2018

Updated by Muzahidk Alternate mobile no : [protected]

Verified Support

Mar 23, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Mar 27, 2018

Updated by Muzahidk Hi - What is the status of refund . I got the confirmation that amount has been claimed by Samsung and converted to flexi EMI.

Till now I don’t have any status updates ... not sure what you guys are doing

May 30, 2018

Updated by Muzahidk Hi - still this issue s not resolved

Even though amount is reversed to me but they didn't cancel the EMI request so in the May month bill bank has billed the first EMI on my card.

So please send a request to the bank to cancel the EMI request