[Resolved]  Samsung India — Refund not done yet

Address:

Bangalore, Karnataka, 560049

Hi,
I bought C9 pro for my wife's birthday on 13th march 2017 in Samsung Smart Cafe, Orion mall, Dr Rajkumar Road, Subramanyanagar, 2 State, Rajaji Nagar, Bengaluru, Karnataka 560055.

The device was not functional and the service center gave DOA. I went to the showroom to exchange the mobile and opted for a refund and bought a new Samsung Galaxy S7 edge as a new transaction.

It is almost 3 weeks from the day I returned the faulty mobile and got a new mobile. Still my money is not refunded. I have been calling the showroom incharge ( Perviz) (ph: [protected]). I have to call up many times and there are various reasons for not transferring my money back due to documentation.

I have given additional business by buying the Samsung S7 edge but I am not getting the money back for the older DOA. I am not sure if it is Pathetic Samsung's process issue or the showroom issue.

Being a loyal customer of Samsung this is unacceptable. Even when the original device failed. I upgraded the mobile to the flagship.

After investing more than 50K for the Samsung s7 edge and 37K for C9 pro. trusting Samsung. This is pathetic behaviour on not returning the money back for a DOA product.

Give me my money back or let me know if I should handle this legally.